FFS
Results
Tripled production and improved response times while
reducing staff from 234 to 230
Organization #1
Improved productivity
and response times while reducing staff from 67 to 51
over 4 years
Organization #2
A call center that reduced
peak season customer wait time from 6 min 17 sec down
to 35 sec, with current staff
Organization #3
A government agency
that maintained average annual budget increases of 3.3%
while comparable agencies increased budgets by 10.9%
and 11.5%
Organization #4
Improved staff productivity by 25% over 5 years
Organization #5
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