"Bad managers make today worse; Good managers survive today; Leaders
make tomorrow better;
Fit For Service helps good managers become leaders and it helps leaders contribute even more.
It helps companies, governments, non-profits and faith communities
spend less on operations and more on services."
- Dr. David Childs, Ph.D |
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FFS
Results
Tripled production and improved response times while
reducing staff from 234 to 230
Organization #1
Improved productivity
and response times while reducing staff from 67 to 51
over 4 years
Organization #2
A call center that reduced
peak season customer wait time from 6 min 17 sec down
to 35 sec, with current staff
Organization #3
A government agency
that maintained average annual budget increases of 3.3%
while comparable agencies increased budgets by 10.9%
and 11.5%
Organization #4
Improved staff productivity by 25% over 5 years
Organization #5
Reduced a core process from 15 days to 12 days
Organization #6
Increased production of a staff by 34%
Organization #7
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